Returns & Exchanges
Products purchased from our online store can be returned or exchanged within 30 days from the original purchase date. All items must be in their original packaging, unworn, unwashed, and without any alterations, tags attached. Please note that all sale items, custom orders, gift cards are final sale and are not eligible for a return or exchange.
To return an item please follow the directions below:
- Please send an email to firstname.lastname@example.org containing your full contact information – including the email you used for your order and a contact telephone # - and the reason for your return. If you are only returning a portion of your order, please indicate in the email the item(s) that you are returning.
- We will then email you are ‘Return Authorization’ (RA) number that you need to write on the outside of your packaging. All return orders must be shipped through USPS Priority Mail for tracking/verification purposes. Before packing up your return, please ensure all original tags are attached. Please note the cost of the return label will not be refunded from your original purchase amount. All returns are to be shipped to:
16 Cedar Crest Drive
Westerly, RI 02891 USA
- A refund will be issued once your return has been received and accepted back into our inventory. Please allow 1-2 business days to receive confirmation of the acceptance of your return. At that time your refund will be initiated to your account. Please note that all original shipment fees are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.
Please follow the above guidelines from our return policy for an exchange.
Once your exchange order is received at our offices we will follow up with an e-mail confirmation. The confirmation will include an invoice for the exchange order shipment fee. All exchange orders will be shipped through USPS Priority Mail. Please allow 1-2 business days for your exchange order to process for shipment.
If there is a price difference in the item(s) for exchange a partial refund to the original form of payment or request for payment will be issued to the customer.
When your exchange order is ready to ship we will e-mail the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless otherwise requested on the customer's behalf. Please allow 24-hours for your tracking confirmation to update.
If you have received a damaged or defective item in your order, please contact us at email@example.com at your earliest convenience and we can further assist you there.
Please note that all return and exchanges using the Return Center only applies to US orders. For any international orders, please contact us to receive more information. For any further questions or inquiries please e-mail: firstname.lastname@example.org